Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
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We are here to assist you with any inquiries or support you may need. Please reach out to us anytime!
Get in Touch
Our team is dedicated to providing you with the best service possible. Don’t hesitate to contact us for any questions.
Customer Support
For immediate assistance, please call our support line or email us. We value your feedback and are here to help!
Office Location
Visit us at our headquarters for in-person support. We look forward to welcoming you!
Business Hours
Our office is open Monday to Friday from 9 AM to 5 PM. We are closed on weekends and holidays.
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